Balance
Questions will be updated regularly
| What is Balance? |
Balance is the currency amount displayed on the Finance dashboard menu, representing the total income from events you have organized.
| What is 'Can be withdrawn'? |
Can be withdrawn is the income amount on the finance menu that you can withdraw or transfer to your bank account as earnings from the events you have organized.
| What is 'Cannot be withdrawn'? |
Cannot be withdrawn merupakan tampilan nominal pendapatan yang belum bisa anda tarik dikarenakan belum memenuhi persyaratan minimal untuk penarikan/dana yang dibekukan karna persyaratan tertentu.
| How to Withdraw Funds to Your Account? |
How to Withdraw Funds to Your Account?
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On the homepage, select the 'Finance' menu.
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Then click on the 'Withdrawn Balance' button as shown in the following image.
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Choose the name of the event organized and then click the 'File a bill on Kreen' button.
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Next, an invoice will appear with details of the withdrawal amount after applicable taxes. Then click the 'File a bill on Kreen' button.
| Why can't I make a withdrawal? |
If you are unable to make a withdrawal, please ensure that there is an amount available for withdrawal ("Can be withdrawn"), and double-check that you have connected your bank account in the bank settings. If the issue persists despite meeting these conditions, please contact our support center via email at info@kreen.id or WhatsApp to +6282124594440.
| How do I save a bank account number for fund withdrawals? |
How to Save Your Bank Account Number for Withdrawals?
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On the homepage, select the 'Finance' menu.
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Click on the 'Add Bank Account' button as shown in the following image.
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Enter the bank name, account number, and account holder's name, then click the 'Save' button.