Once purchased, tickets cannot be exchanged or refunded, except in cases of pricing, location, or timing issues related to the event/movie, or if the event/movie is canceled by the organizer (our Merchant). Your refund request will be processed upon completing the refund form with valid, accurate, and complete data. If your form is incomplete or inaccurate, you will need to resubmit the Refund Form. Once a refund is requested and tickets are returned, your tickets will no longer be valid.

For further information, please contact our Customer Service at cs@kreen.id or via Whatsapp/SMS at +62 818-0783-9328.

When you want to make a reservation or purchase tickets, you can pay via BCA Virtual Account, Permata Virtual Account, Mandiri Virtual Account, Credit Card, or other banks (ATM Bersama and Prima). You can also use instant payment e-wallets such as GoPay, OVO, LinkAja, and merchants affiliated with Kreen.

The payment methods available on the Kreen app are:

1. BCA Virtual Account - Click here to view detailed payment information
2. GOPAY
3. OVO
4. BRI Virtual Account - Click here to view detailed payment information
5. Mandiri Virtual Account - Click here to view detailed payment information
6. Credit Card - Click here to view detailed payment information
7. LINKAJA
8. Other Banks (ATM Bersama, Permata, and Prima) - Click here to view detailed payment information

Here are a few things to note:

1. The amount you transfer must match the Total Payment.
2. Kreen is not responsible for payments that do not match the intended total or exceed the transfer time limit.
3. For canceled reservations due to incorrect payment amounts or exceeding the payment deadline, refunds may take 7-14 working days to process.
4. For payments via different banks, please use an ATM for immediate processing. Note that transfers from different banks may take longer.
5. We will promptly process your payment, and once received, e-tickets will be sent to you. If you're using the Kreen app, you can check your tickets in the My Order section. If you're using the Kreen website, you will receive a PDF e-ticket via email.

Purchasing tickets via the Kreen App:

• You can check the status of your payment by clicking on the "My Orders" menu in the Kreen app.
• Purchasing tickets via the Kreen Website:
• You can check the status of your payment by opening your email in the "inbox" folder.
• If you have not received an email from Kreen, please check your Junk or Spam folder for emails from Kreen. Please ensure that the email used for the ticket purchase is correct.

Make sure you have made the payment for the tickets you ordered, matching the payment amount and within the specified timeframe. If you have made the payment, we will process the issuance of your ticket instantly.

Your order will be automatically canceled when the time expires and payment is not received by the system.

ATM

1. Go to the nearest BCA ATM.
2. Insert your ATM card and enter your PIN.
3. Select "Other Transactions".
4. Choose "Transfer".
5. Select "Transfer to BCA Virtual Account".
6. Enter the BCA Virtual Account number and confirm.
7. A payment information screen will appear; ensure the billed amount matches the "Amount to Pay".
8. Follow the on-screen instructions to complete the transaction.

klikBCA

1. Open your browser and visit klikbca.com.
2. Log in.
3. In the main menu, select "Fund Transfer".
4. Choose "Transfer to BCA Virtual Account".
5. Enter the BCA Virtual Account number.
6. The billed amount and merchant's name will appear on the confirmation page. Ensure the billed amount matches the "Amount to Pay". If correct, proceed.
7. Enter your KEYBCA Response APPLY1 on your BCA token and click Submit.
8. Follow the instructions to complete the transaction.

m-BCA (BCA Mobile)

1. Open the BCA Mobile app.
2. Select "m-BCA".
3. Enter your m-BCA Access Code.
4. Select "m-Transfer".
5. Under "Transfer" section, select BCA Virtual Account.
6. Enter the BCA Virtual Account number.
7. The billed amount and merchant's name will appear on the confirmation page. Ensure the billed amount matches the "Amount to Pay". If correct, proceed.
8. Follow the next instructions to complete the transaction.

ATM Mandiri

1. Go to the nearest Mandiri ATM.
2. Insert your ATM card and enter your PIN.
3. In the main menu, select "Pembayaran/Pembelian" (Payment/Purchase).
4. Choose "Multi Payment".
5. Enter 70012 as the Company Code.
6. Enter the Mandiri Payment Code as the Payment Code.
7. Check the billed amount displayed on the screen against the total bill from Kreen.
8. If correct, follow the next instructions to complete the transaction.

iBanking Mandiri

1. Login to the website ib.bankmandiri.co.id.
2. Select the "Bayar" (Pay) menu.
3. Choose "Multi Payment".
4. Under "From Account", select your account.
5. Under "Service Provider", select Midtrans.
6. In the "PAYMENT CODE" section, enter the Mandiri Payment Code.
7. Click "Lanjutkan" (Continue).
8. Check the information displayed on the screen. Ensure that the merchant name displayed is Kreen and the billed amount is correct.
9. If correct, check the box next to the bill.
10. Click "Lanjutkan" (Continue).
11. Follow the next instructions to complete the payment.

Mandiri Mobile

1. Open the Mandiri Mobile app.
2. Login to your mBanking.
3. Select "Bayar" (Pay).
4. Choose "Lainnya" (Others).
5. Under "Service Provider", select Midtrans.
6. Enter the Mandiri Payment Code in the "Payment Code" section.
7. Select "Lanjut" (Next).
8. Check the information displayed on the screen. Ensure that the merchant name displayed is Kreen and the billed amount is correct.
9. If correct, follow the next instructions to complete the transaction.

ATM Permata

1. Go to ATM Permata
2. Insert ATM card and PIN
3. Select Other Transactions
4. Select Payment
5. Select Other Payment
6. Select Virtual Account
7. Enter Permata Virtual Account
8. Enter Amount to Pay as the amount to be paid
9. Follow the instructions on the screen to complete the transaction.

Internet Banking (PermataNet)

1. Login to new.permatanet.com
2. Select Payments menu
3. Choose Bill Payment
4. Select Virtual Account
5. Choose your account
6. Enter Permata Virtual Account number
7. Select Continue
8. In the Total Payment section, enter Amount to Pay
9. Select Submit
10. Follow the next instructions to complete the transaction.

Transaction was canceled due to the very limited transaction time, which may have exceeded the payment confirmation process. If you encounter problems during the ticket booking or payment process, please contact Kreen Customer Service via Whatsapp/SMS at +622124594440. You will be guided to rebook your ticket and you do not need to make a payment again, if the payment has been confirmed by Kreen. If there is a cancellation and you do not wish to rebook, Kreen will proceed with the refund. Check the refund system here.

Purchase of tickets through the Kreen Application:

1. Click on the "My Ticket" menu in the Kreen application.
2. If your payment process is successful, you will find your e-ticket there.
3. However, in accordance with our partner's policy for certain activities, you will receive a valid ticket from a third party in your email.

Purchase of tickets through the Kreen Website:

1. Check your email in the "inbox" folder. You will receive an email containing the e-ticket.
2. If you do not receive an email from Kreen, please check your Junk or Spam folder for emails from Kreen. Please ensure that this is the email used during the ticket purchase.

Our office cannot facilitate direct ticket purchases; all sales are conducted online through the Kreen app and website. According to our policy with our "Merchants", for certain activities, ticket purchases may be available at the location where the activity is held.

For historical purposes, you cannot delete activities that have been created through Our Services, especially if someone has purchased tickets for your activity. If you absolutely need to cancel the activity, please contact our Customer Service via cs@kreen.id or Whatsapp/SMS +62 818-0783-9328 so that we can assist in deactivating and modifying the activity information from the Kreen application and website.