To claim your ticket, please ensure that you have pressed the ticket claim button after completing the transaction. Additionally, each ticket code has a validity period. If you encounter any other issues while claiming your ticket, please contact our Customer Service via cs@kreen.id or Whatsapp/SMS +62 818-0783-9328. We are happy to assist you.

You can access your ticket through the "My Order" menu located next to the Dashboard Participant menu in the Kreen app, or you can check your email for the purchased Ticket. Additionally, if you purchased the ticket through the Kreen website, after successfully purchasing the ticket, please ensure to check the email you provided under "Contact Information" and check the email attachment, as the e-ticket will be attached which you can use as an entry ticket to an event or place. For certain activities, you will receive an email from a third party that also includes the e-ticket or a link to download the valid e-ticket that you can use as an entry ticket.

Yes! Kreen allows you to purchase tickets for others by entering their ticket information with their identity details. The recipient can then claim the ticket via email.

If you encounter any issues when trying to cancel a ticket that you have already sent, please contact our Customer Service via cs@kreen.id or Whatsapp/SMS +62 818-0783-9328. We are happy to assist you. Once you have successfully canceled the ticket delivery process, please note that tickets cannot be canceled once the ticket code has been claimed.

1. Open the message from Kreen.
2. Click on "Claim ticket" in the body of the email.
3. Then click on the "View ticket" button.

When you successfully cancel the ticket delivery process, the ticket that has been sent will reappear in the Ticket menu. Additionally, an automated email will be sent to the recipient's email address to notify them of the cancellation.

Once the ticket claim period has expired, you cannot claim the ticket anymore. The ticket will revert to the sender's ownership. Please contact the ticket sender to receive the ticket again. To find out the sender's information, you can check the email sent by Kreen to your email address.

Once the ticket claim period has expired, you cannot claim the ticket anymore. The ticket will revert to the sender's ownership. Please contact the ticket sender to receive the ticket again. To find out the sender's information, you can check the email sent by Kreen to your email address.

No, you do not need to pay for the ticket. The ticket sender has already paid for it on your behalf. You can claim the ticket using the ticket code received in your email. The claiming process can only be done within the Kreen app.

Refunds are only applicable to the Buyer. Therefore, refund requests made by parties other than the Buyer are not valid unless otherwise stated for specific events/movies/places/activities.

Please contact our Customer Service via cs@kreen.id or Whatsapp/SMS +62 818-0783-9328. We are happy to assist you.