Popular Questions
| 1. | How can I get information about Kreen promotions? |
You can view attractive promotions from Kreen through the events listed on the Kreen app and website. Download the Kreen app and visit our website now! Follow our timeline on @kreenindonesia Instagram account and Like our Facebook page to get the latest updates.
| 2. | How do I change the schedule of tickets that I have purchased? |
Tickets that have already been paid for cannot be changed. This is stated in the terms and conditions during ticket booking. If you encounter any issues with your tickets, please contact our Customer Service via cs@kreen.id or WhatsApp/SMS at +62 818-0783-9328.
| 3. | Can I provide suggestions for events or themes that have never been organized by KREEN? |
Yes. Suggestions can be given when filling out feedback after attending a webinar.
| 4. | Which activities does KREEN offer? |
We offer information and tickets for a variety of activities such as events (workshops and seminars), tourist attractions, flight tickets, trains, car rentals, etc.
| 5. | How do I create an account on Kreen? |
You can create a Kreen account using an active email address, logging in through Facebook, or using your Google account.
| 6. | Please check your email account's "Spam" or "Junk" folder to ensure that the message hasn't been filtered there. Also, make sure the email you're using in the Kreen app is correct by checking the Profile tab, then selecting Profile. If you still haven't r |
No, you cannot delete your account on Kreen using access from your own account. If you wish to permanently delete your account, you can submit a request to delete your account to us so that we can delete your account permanently through cs@kreen.id.
| 7. | Why am I not receiving emails from Kreen? |
Please check your email account's "Spam" or "Junk" folder to ensure that the message hasn't been filtered there. Also, make sure the email you're using in the Kreen app is correct by checking the Profile tab, then selecting Profile. If you still haven't received emails from Kreen, please contact us at register@kreen.id.
| 8. | Why can't I change my email? |
All accounts on Kreen must use a verified email, which will be used in the booking and ticket purchasing process
| 9. | How do I change my password? |
Primary Email is the email address we can use to contact you regarding detailed event information through newsletters. You can use a different Primary Email from the one you use to log in/register.
- Open the Profile tab in the top right corner of the application
- Click the "Profile" button in the dropdown menu
- Select the password menu on the right-hand side of the account menu
- Enter your old password and then enter your new password twice
To maintain the security of your account, use a unique password to log in to the Kreen app and do not share your password with others. If you continue to have issues accessing your account, please contact us at nameemail@mail.com.
| 10. | What does 'primary email' mean? |
The Primary Email is the email address we use to contact you regarding detailed event information through newsletters. You can use a different Primary Email from the one you use to log in/register.
